Returns & Exchanges

At Hismile™, we want you to be completely satisfied with your smile. If you are not happy with your purchase, we offer a 30-day return policy for unopened and unused products to ensure your whitening journey is worry-free.

1

Check Eligibility

Ensure your items are in their original, unopened packaging and that your request is within 30 days of the delivery date.

2

Contact Support

Reach out to our customer experience team via the Help Centre or email to initiate your return and receive a unique Return Authorization number.

3

Pack and Post

Securely pack your items and include your order details before shipping them back to our local fulfillment center using a tracked service.

4

Receive Refund

Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing